top of page

POLICY

1. Reservation Deposit

​

  • A 50% deposit is required to secure your reservation and confirm your booking.

  • The remaining balance must be paid upon arrival.

 

2. Non-Refundable Deposit

​

  • The deposit is non-refundable. However, it can be converted into store credit for future use.

 

3. Rescheduling Policy

​

  • Guests may reschedule their booking up to 30 days before the original arrival date, subject to availability.

  • Store credit from the deposit can be applied to a new booking within 30 days of the original reservation.

 

4. Official Receipt:

​

  • An official receipt for your deposit will be issued and sent to your email for confirmation.

 

5. Reservation Contact Details:

​

  • For reservations and inquiries about room availability, please contact:

    • WhatsApp

      • +49 1624946635​

      • +63 9052424371

      • +63 9496673513

    • Email

    • Instagram Direct Message

    • Official Reservation Handlers:

    • Only Kissy Tanael and Amelie Eichhorn are authorized to handle reservations and provide confirmation.

    • We appreciate your understanding and cooperation. If you have any questions or need assistance, feel free to reach out. We look forward to welcoming you to yoursurf retreat!

Terms and Condition

Please read carefully the following terms and conditions for this retreat.


INTRODUCTION
By booking and paying for this retreat, you agree to these Terms & Conditions.

COMPANY DETAILS
Company name: Puraran Wahines Surf Retreat.
Address: Puraran Beach, Baras, Catanduanes, Philippines 4803.

BOOKING & PAYMENTS

A 50% deposit is required to secure your reservation and confirm your booking and the remaining balance must be paid upon arrival. The deposit is non-refundable. However, it can be converted into store credit for future use.


PERSONAL DETAILS
We may need personal information like passport details for the hotel. Failure to provide these may result in additional charges or cancellation.

CANCELLATION BY YOU
- 31+ days before: Payment transferable.
- 30 days or less: Payments non-refundable.
- No show: No refund.

CANCELLATION DUE TO A FORCE MAJEURE EVENT
We are not liable for cancellations due to events beyond our control (e.g., natural disasters, pandemics). No claims for damages or incidental expenses will be accepted.

CHANGE OF ITINERARY
Please note that itineraries may change. If there are significant changes before departure, we will notify you; however, refunds will not be issued. We strive to adhere to the planned program as closely as possible. Nonetheless, surfing is an activity deeply connected to nature, so depending on the conditions, cancellations or schedule adjustments may occur, such as surfing later in the day. Rest assured, we will do our best to maintain the schedule as planned.

ACCEPTANCE OF RISK
This retreat is adventurous and may involve risks. Ensure you are medically fit and seek advice if needed. A travel insurance is needed to enter this retreat.

CHANGES TO THIS AGREEMENT
We reserve the right to change these Terms & Conditions. Updates will be posted on our website.

TRAVEL INSURANCE
Travel insurance is mandatory and should include Covid-19 and injuries. This should be shown upon booking.

HEALTH & FITNESS
Ensure you are medically fit to participate. We are not liable for health-related issues.

VISAS AND PASSPORT
You are responsible for ensuring you have valid documentation. Passports should have a minimum of 1 months validity.

DISCLAIMER, LIMITATION OF LIABILITY
We are not liable for injury, death, property damage, or consequential damages. 

bottom of page